Benchmark takes customer support seriously and addressing a customer’s needs after a product’s lifecycle has ended is no exception. From sales, to product diagnostics, to repair services, we provide comprehensive aftermarket services to ensure a seamless and positive customer experience.
With our advanced inventory management and data analytics capabilities, we know which components our customers need, and we’re experienced in making sure the right replacement units are available in the right quantity. We work with our customers to create programs to bring units in from the field for upgrading to the latest revision. When a product can’t be upgraded, we diligently search for another quality solution that can satisfy long-term market demands at the lowest cost possible. Because of our approach, we can ensure that Benchmark customers are receiving the best after market lifetime value.