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Order Fulfillment
Benchmark offers a variety of fulfillment
architectures including just in time deliveries, hubbing, and direct
shipments. Benchmark has experience and competency in most
traditional forms of product fulfillment, and can offer a solution
that is optimally suited for any engagement.
Just In Time Deliveries
Benchmark can build to customer driven requirements through
e-commerce demand signals. This allows the customer to adjust demand
with the assurance that schedule changes will be communicated
efficiently and effectively. The result is increased flexibility
with minimum liability.
Hubbing
Benchmark provides a number of hubbing solutions based either on
our own third party logistics providers, or those of our customers.
This allows us to maintain finish goods close to the customers for
immediate access and minimized inventory.
Direct Shipments
Benchmark will interface with the customer’s systems to deliver
totally assembled products directly to the end customer, including
the customers labels, manuals, packaging, and any other unique
requirements.
Essential Requirements are
Identified Up Front:
- Flexibility
- Quality
- Delivery
- Product Life Cycle Management
- Customer service needs:
- By Customer Division
- By End User
- By product
- By Geography
Product shipments to end
customer:
- Ship-to address is distinct from bill-to address.
- End-customer ship-to address is automatically entered on sales
order at time of order entry and flows through to shipping
process.
- Shipment notification to Customer automatically generated and
transmitted to customer via B2B / EDI
- Customer Invoicing
- Automatic invoicing generated and transmitted to customer via
B2B / EDI
Process Control
- Production order data and BOMs auto-downloaded from ERP system
to PFS (Process Feedback System).
- Assembly configurations are auto verified within PFS as part
of process control system.
- Quality data and product tracking available to customers and
BEI users via web portal (TIME) driven by PFS
Product Data Management
- Automatic data flow from customer to BEI to sub-tier supplier
using Agile collaboration functionality via the web.
- Auto transfer of released/updated BOMs and components from
Agile to ERP
Key Operational Metrics are:
- On Time Performance
- Cost Compliance
- Documentation Completeness
- Communication Requirements
- EDI effectiveness
Key Distribution Metrics are:
- Receiving Timing
- Kitting Time/Volumes
- Stock Accuracy
- Shipping Performance
- System Up Time/Effectiveness
Order Fulfillment Diagrams (click
for larger images)
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