Account Management Links
To ensure the success of your programs, Benchmark will provide a
Customer Team of experienced resources. This Customer Team will be
led by a Program Manager from the manufacturing site’s Customer
Service Organization. The Program Manager is not only responsible
for leading the site’s cross functional service team, this
individual is accountable for providing Benchmark’s service delivery
to meet or exceed your expectations.
Other members of the Customer Team will typically include a
Materials Specialist (Purchasing), Manufacturing Engineer(s), Test
Engineer(s), Production Control Specialist(s), Customer Service
Coordinator(s) as well as Material Planning Coordinator(s). This
team will be customized and enlarged by respective functional areas
to meet your specific service expectations. The Customer Team always
has full access to all facets of our organization enabling them to
meet your requirements and needs.
The Customer Team is chartered with first understanding your
unique requirements and then to combining Benchmark’s standard
systems with unique solutions to meet your expectations. Each Team
is required to perform periodic reviews of your needs versus
Benchmark’s performance to ensure systems and processes are
effective.
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If your manufacturing requirements include the need for
manufacturing at multiple sites, Benchmark will provide a customer
team at each plant site. To coordinate the activities of multi-site
manufacturing, a “Global Account Manager” (GAM) may be assigned. The
Global Account Manager is responsible for overall commercial
management of the strategic partnership between Benchmark and your
company.
The GAM is also responsible to coordinate the activities between
all active manufacturing sites in support of your overall
manufacturing requirements. In addition to the GAM, Benchmark will
frequently identify a Corporate Sponsor to ensure the highest level
of service and support are provided to grow the business
relationship.
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Benchmark understands the need for varying levels of support
during a program’s life cycle. This may range from engineering
services during your product development to value engineering and
redesign of your mature products. In support of these special needs,
Benchmark will frequently supply on-site services to supplement your
internal expertise and ensure your product’s success in the
marketplace.
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